RAPID Adjudication

RAPID Adjudication has been based on the consumer adjudication model successfully implemented by us to resolve consumer disputes in the communications industry.

Under RAPID Adjudication, parties can access some of the UK's top personal injury professionals, working to defined procedures and capped fee rates. 

Key features of RAPID Adjudication include:

• Cost capped documents-only process with option of a meeting if required
• Just six weeks from receipt of application to issue of decision
• Claims allowed for up to £15,000 compensation 
• Decision becomes binding on the company if the consumer / employee accepts it within 4 weeks of publication
• Adjudicators are drawn from membership of the Chartered Institute of Arbitrators, and are bound by its Code of Ethics
• Detailed Guidance Notes are made available to the parties

RAPID Adjudication also benefits from the traditional advantages enjoyed in ADR processes:

• It is more cost-effective than going to court and takes less time
• It is private, protecting the consumer / employee as well as the company brand
• It is accessible
• It uses the skills and experience of professionals used to working within the specialist environment of personal injury
• It gives the user a range of options to best resolve their dispute

Click on the relevant link below to access the RAPID Adjudication procedure, guidance notes and application form, all of which have received the Crystal Mark for clarity from the Plain English Campaign.